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    January 24, 2024
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    Top Telehealth News
    FCC Prepares to Shut Down the Affordable Connectivity Program
    Source: Fierce Telecom
    The Federal Communications Commission (FCC) revealed it will begin taking steps this week to wind down the Affordable Connectivity  [...]
    Read More
    Telehealth and Mental Health: Strengths and Drawbacks
    Source: Forbes
    The public health emergency during the COVID-19 pandemic pushed the concept of telehealth and mental health care into the mainstream. As a [...]
    Read More
    Pressing Questions about Rural Telehealth Access and Investments Put Innovation in Danger
    Source: McKnights Long Term Care
    Proven healthcare technologies can help improve patient care and boost staff confidence, but in many rural areas, one major impediment  [...]
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    New Research Links Hospital-at-Home Care to Positive Patient Outcomes
    Source: mHealth Intelligence
    New research from Mass General Brigham affirms the clinical benefits of hospital-at-home programs, showing that they are associated   [...]
    Read More
    New Resources from the TRCs!
    NCTRC Annual Report 2023
    Created by NCTRC
    The National Consortium of Telehealth Resource Centers (NCTRC) 2023 Annual Report is now available! Through significant expertise and partnerships with stakeholders, the NCTRC rose to the challenge of helping the nation advance telehealth in an ever-changing healthcare landscape. As there continues to be increased interest in the field of telehealth, the TRCs remain committed to providing vital technical assistance, training and resources to the nation’s healthcare system and citizens. For more information, read the full report
    Unwinding of the Public Health Emergency (PHE) Resource Collection
    Created by NCTRC
    The National Consortium of Telehealth Resource Centers (NCTRC) has created a central webpage for end of Public Health Emergency (PHE) telehealth flexibility planning, which includes blog posts and downloadable tools. Several new blog posts have been added to the collection as indicated below - 
    Online Training Catalog
    Created by NRTRC

    The Northwest Regional Telehealth Resource Center (NRTRC) offers numerous, self-paced, online telehealth training courses. All courses are offered at no cost and have been created by the NRTRC or in collaboration with telehealth subject matter partners across the northwest region.  Whether this is your first encounter with telehealth, you are looking to upskill your telehealth knowledge, or you are in search of free continuing medical education (CME), the NRTRC Online Training Catalog is the place for practitioners and providers of telehealth to obtain valuable tools and insights. 

    Artificial Intelligence: It’s Everywhere, It Seems, But How Can We Use It With Telehealth To Address Health Workforce Challenges? And Should We?
    Created by MATRC

    The Mid-Atlantic Telehealth Resource Center (MATRC) will be hosting a special webinar examining the intersection between artificial intelligence and telehealth on Thursday, January 25th from 12 - 1 PM ET! This webinar will explore the nuanced landscape of AI and its role in addressing crucial health workforce challenges. Register here!

    Upcoming Events!
    California Digital Health Workshop Series

    The California Telehealth Resource Center (CTRC) will be hosting a Digital Health Workshop, offered 3 times in different California regions! At these workshops, you'll have the opportunity to learn about the latest advancements in digital health and how they are revolutionizing the industry. Join us to learn how to use digital health modalities to transition to value based pay and support CalAim. Our expert speakers will share their knowledge and insights, providing valuable information on topics such as Clinical Best Practices, Operational Roles, Sustainability, and Regulatory Policy.

    Workshop 1: Sacramento, CA 

    • Date and Time: Thursday, January 25, 2024, 10:00 AM 
    • Location: 1414 K Street #500 Sacramento, CA 

    Workshop 2: Fresno, CA 

    • Date and Time: Thursday, March 21, 2024, 10:00 AM 
    • Location: 7333 N Fresno St, Fresno, CA 

    Workshop 3: Los Angeles, CA 

    • Date and Time: TBD – June 2024 
    • Location: LA 
    Mid-Atlantic Telehealth Resource Center (MATRC) Summit 2024
    The Mid-Atlantic Telehealth Resource (MATRC) will be holding their annual Telehealth Summit on April 14 - 16, 2024 in Pocono Manor, PA. 

    Join us for #MATRC2024, where we gather healthcare pioneers, innovators, and professionals to explore the advancements and possibilities in telehealth beyond the year 2024. As we rapidly approach a time where telehealth is fully integrated into all of healthcare, we will be navigating the latest trends and best practices in telehealth implementation, remote patient monitoring, virtual consultations, and AI-driven healthcare solutions.

    Through interactive workshops, panel discussions, and networking opportunities, we aim to foster collaboration and knowledge exchange, empowering attendees to embrace the full potential of telehealth for increasing accessibility, affordability, and quality of care for all.

    NRTRC 2024 Telehealth Conference - The Next Generation of Telehealth from Reactionary to Visionary
    The Northwest Regional Telehealth Resource Center (NRTRC) will be hosting their 2024 Conference at the University of Washington in Seattle from April 29 - May 1! This year’s conference theme is “The Next Generation of Telehealth: From Reactionary to Visionary”. For more information, visit the conference website
    Telehealth Everywhere 2024 Conference

    The Great Plains Telehealth Resource & Assistance Center (gpTRAC) will be hosting their annual Telehealth Everywhere Conference on May 21 – 22, 2024 in Bloomington, Minnesota. This event is an annual regional telehealth conference for executives, providers, managers, and staff engaged in the operational aspects of telehealth. We focus on delivering information and experiences that will help drive your organization’s telehealth program forward into the future while also providing foundational information for telehealth beginners. 

    ATA Nexus 2024

    ATA Nexus 2024 is the next phase of the ATA’s annual conference – the industry’s most informative and essential virtual care event. This rebranding reflects the transformative shifts taking place in virtual care delivery and our commitment to spearheading the movement. ATA Nexus 2024 will be held on May 5-7, 2024 at the Phoenix Convention Center in Phoenix, Arizona. Use code NCTRC for $300 off the regular registration rate!

    Telehealth Blog Post
    The Telehealth Resource Centers are excited to share blog posts providing a detailed account of a specific use of telehealth in the real world. 
    From the California Telehealth Resource Center (CTRC)
    Digital Health Innovations: Transforming Medi-Cal’s Enhanced Care Management and Community Supports 

    At the heart of California’s healthcare innovation lies Enhanced Care Management (ECM), a Medi-Cal benefit designed to holistically address the needs of its highest-need members. This statewide program goes beyond traditional healthcare, building trusting relationships with members and providing intensive coordination of health and related services, Uniquely, ECM’s lead care managers meet members in various settings – whether on the street, in shelters, at their doctor’s office, or in their own homes – ensuring care is accessible and tailored to individual circumstances. ECM also plays a cruical role in connecting members to Community Supports services, which focus on health-realted social needs like access to nutritious foods and safe housing.  
    In the ever-evolving world of healthcare, digital health is revolutionizing how services are delivered and accessed. Medi-Cal’s Enhanced Care Management and Community Supports programs are prime examples of this transformation. Since their launch in January 2022, these programs have not only bridged gaps in traditional healthcare but have also embraced digital technologies to expand their reach and efficacy. This blog post explores the latest updates in these programs, with a particular focus on their digital health and telehealth components. 

    ECM and Community Supports: Embracing Digital Health 

    The integration of digital health into the ECM and Community Supports programs marks a significant advancement in California’s healthcare system. It reflects a shift towards more accessible, efficient, and patient-centered care. 

    Key Statistics: 

    Digital Inclusion: A substantial portion of the 141,000 MCP members enrolled in ECM and the 76,000 members utilizing Community Supports services are benefiting from digital health solutions. 
    • Telehealth Utilization: The usage of telehealth services within these programs has surged, reflecting a broader trend in healthcare delivery. 
    • These numbers highlight the growing importance of digital health in enhancing patient care and service accessibility. 

    HCPCS Coding Guidance: Incorporating Telehealth 

    DHCS’s new HCPCS coding guidance includes specific provisions for telehealth services within ECM and Community Supports. This update is crucial in standardizing and recognizing telehealth as an integral component of healthcare delivery. 

    Specific Codes and Dates: 

    • Telehealth Coding: Effective immediately, providers must use specific DHCS-established HCPCS codes and modifiers for telehealth services. 
    • Prohibition of Additional Codes: DHCS has prohibited the use of codes or modifiers beyond the established guidance to streamline the process and reduce administrative burden. 
    • Updated Codes for Outreach: Codes like G9008, U8 (for in-person outreach by clinical staff) and G9012, U8, GQ (for telephonic/electronic outreach by non-clinical staff) reflect the inclusion of telehealth efforts in ECM outreach...
    The NCTRC Webinar Series
    Our webinar series provides informative and educational material on all things telehealth related. Subscribe to our YouTube channel here.
    The NCTRC hosts an educational webinar every 3rd Thursday of the month from
    11 AM - 12 PM PT.


    Webinar Topic: Can You Hear Me? Equitable Access to Telehealth for Deaf, Hard of Hearing, and Deaf-Blind Patients
    Hosting TRC: Mid-Atlantic Telehealth Resource Center (MATRC)
    When: February 21, 2024 @ 11 AM - 12 PM PT*

    *Please note that this webinar has been rescheduled from our regular third Thursday schedule.

    Need assistance? TRCs across the nation are equipped to provide technical assistance, education, and resources on various topics.  The NCTRC is here for you! Submit your question using our contact us page or email us at
    Copyright © 2024 by The National Consortium of Telehealth Resource Centers, All rights reserved.
    The National Consortium of Telehealth Resource Centers (NCTRC) is an affiliation of the 14 Telehealth Resource Centers funded individually through cooperative agreements from the Health Resources & Services Administration, Office for the Advancement of Telehealth. The goal of the NCTRC is to increase the consistency, efficiency, and impact of federally funded telehealth technical assistance services. This announcement was made possible by 14 Telehealth Resource Centers and administered through grant #U6743496 from the Office for the Advancement of Telehealth, Health Resources and Services Administration, Department of Health and Human Services.

    Our mailing address is:
    P.O. Box 981655
    West Sacramento, CA 95798

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