Latest Developments in CCHP’s Telehealth Policy Finder
CCHP’s Telehealth Policy Finder look-up tool and Policy Trend Maps were updated throughout the past month based on the latest information from our ongoing state telehealth policy tracking. The latest states to be updated include California, Colorado, Connecticut, Delaware, Georgia, Hawaii, Idaho, Illinois, Indiana, Maine, New Jersey, Puerto Rico, South Carolina, Virgin Islands, and West Virginia.
Multiple states have recently made changes to their telehealth policies in an array of policy areas, including their Medicaid programs, private payer laws, professional regulations, and cross-state licensing. Highlighted changes from this group of states include:
- CALIFORNIA: Medi-Cal (CA Medicaid) announced implementation of an Alternative Payment Methodology (APM) for participating Federally Qualified Health Center (FQHC). The FQHC APM Program Guide states that FQHCs are eligible to apply with DHCS to participate in the APM. The Guide references telehealth in regard to alternative encounters and includes information around calculating the APM, how alternative encounters will be factored in, and alternative coding guidance. An All Plan Letter and Behavioral Health Information Notice updated Medi-Cal guidance regarding Medi-Cal managed care plans and behavioral health plans utilizing telehealth to fulfill network adequacy requirements for time and distance standards. Another Behavioral Health Information Notice announced coverage of certain community-based behavioral health services and their ability to be provided via telehealth.
- COLORADO: The Colorado Department of Health Care Policy & Financing (HCPF) has updated its Lactation Services Billing Manual to clarify allowable settings and billing requirements for lactation support services, including via telehealth. Providers may deliver lactation support in the member’s home, clinics, provider offices, or through telemedicine. When provided via telehealth, Place of Service codes 02 (telehealth provided other than in patient’s home) or 10 (telehealth provided in patient’s home) must be used. Telehealth services must follow the guidance outlined in the state’s Telemedicine Billing Manual. Appropriate modifiers for telemedicine delivery include FQ, FR, 93, and 95, depending on the modality used.
- GEORGIA: Passed two bills that impact two professions and how they utilize telehealth to provide services via telehealth. SB 105 made changes to how veterinarians utilize technology to provide services including in prescribing and licensure requirements. The bill also makes a distinction of what “teleadvice,” “teletriage,” and “telemedicine services” mean for the profession. HB 567 places into statute parameters and requirements on the use of telehealth to deliver dental services. Some of the policies it creates impact consent, referrals, standards, and licensure. HB 567 goes into effect January 1, 2026 and SB 105 has parts that go into effect immediately and others July 1, 2025.
- MAINE: MaineCare has released a provider bulletin reminding healthcare professionals that many covered services may be delivered via telehealth, provided certain requirements are met. Telehealth services must be performed over secure telecommunications with adequate encryption to protect patient confidentiality, in compliance with state and federal laws. Providers must use technology sufficient to deliver care effectively and are required to act within the scope of their licensure and follow Medicaid policy. Telehealth remains a voluntary option for members, and providers must offer an in-person alternative without impacting future access to care. When billing, providers should use the standard procedure code with a GT modifier. Additionally, Maine’s Board of Optometry adopted new regulations outlining standards of practice for telehealth, including consent, licensure, and prescribing requirements. Finally, Maine revised its Controlled Substances Prescription Monitoring Program definition of "prescribe" to include telehealth encounters. Licensed healthcare professionals and veterinarians may now prescribe controlled substances via telehealth to patients located in Maine under certain conditions.
- MARYLAND: Maryland enacted HB 869 the Preserve Telehealth Access Act of 2025. In the act were provisions to remove the temporary allowance for certain audio-only services and make them a permanent option in the Maryland Medicaid program and certain insurers. Additionally, the bill requires, starting in 2026, that the Maryland Health Care Commission report developments in telehealth every four years to the Governor and the General Assembly. With the passage of HB 345, Maryland joins the Social Work Compact.
- PUERTO RICO: A notice released by the Department of Health, states that due to the need of the administering agency to develop and enact a system to provide practitioners with a certification to use telehealth/cybertherapy technologies, the Department of Health is delaying the requirement for additional telehealth certification to December 31, 2025. This will apply to all professionals licensed by the Division of Licensing of Physicians and Health Professionals as well as the Board of Examiners of Social Work Professionals.
- WEST VIRGINIA: Appendix B of the West Virginia Medicaid Provider Manual is no longer available, as the site notes that the state’s telehealth flexibilities officially ended on December 31, 2024.
Given the nuanced and varied approaches states are taking with their telehealth policies, please reference CCHP’s telehealth Policy Finder to link to additional details and access each states’ policies in their entirety. |
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